How Two Cafés Streamlined Operations with Shiftie

Managing Staff Scheduling Across Two Café Locations

Operating multiple café locations can quickly make staff schedules complex. Managers at Coffee Corner Newport and Brown Bears Coffee House need to ensure each shift is covered while maintaining flexibility for part-time and casual staff.

With Shiftie’s staff scheduling software, the team can create and manage rotas for both locations within a single system. This allows managers to easily allocate shifts, move employees between sites when needed, and ensure that each café is staffed appropriately during busy periods.

“Shiftie has made it much easier to manage rotas across both cafés,” says Chris from Coffee Corner. “What used to be a constant juggle of messages, spreadsheets, and last‑minute changes is now smooth, organised, and incredibly quick.”

Simple Clock-In and Timesheet Management

Accurate time tracking is critical for cafés where staff often work flexible shifts, especially with today’s ever-increasing costs for businesses. Coffee Corner uses the Shiftie Clock-In Portal, alongside its scheduling functionality, so employees can clock in and out when they start and finish their shifts.

All worked hours are automatically recorded and appear in Shiftie’s timesheets area, where managers can review and approve hours before payroll. This removes the need for manual time tracking or paper timesheets. All timesheets reflect the online rota, making it much easier to keep control of what’s been scheduled and what was actually worked.

“Before Shiftie, we spent a lot of time checking hours manually,” Chris explains. “Now the clock-in system records everything, and approving timesheets for payroll is much quicker.”

Clear Labour Cost Reporting for Café Owners

Understanding labour costs is essential for running a profitable café. Shiftie provides Coffee Corner with detailed reporting on wages and staffing costs, giving the team a clear view of how labour is impacting their business.

Managers can see total wage costs, review historical staffing data, and make informed decisions when building future rotas.

“Having all the wage information and reporting in one place makes a big difference,” says Chris. “We can quickly see where we stand and plan staffing more effectively. Shiftie has become an essential part of how we operate.”

Connecting Sales and Staffing with ICRTouch Integration

One of the most powerful tools for the Coffee Corner team is Shiftie’s integration with ICRTouch, a widely used EPOS system in the hospitality industry.

By syncing daily sales data directly from ICRTouch into Shiftie, the team can view sales alongside staff costs directly within the schedule. This allows managers to forecast labour more accurately and align staffing levels with expected customer demand.

The integration also enables labour forecasting, helping café managers plan rotas based on sales performance and busy periods.

“With the ICRTouch integration, we can see sales alongside staffing in Shiftie,” Chris explains. “It helps us plan our rotas around how busy we expect the café to be.”

Managing Leave and Absences for Different Contract Types

Cafés often employ a mix of full-time, part-time, and casual staff. To handle this, Coffee Corner uses Shiftie’s absence and leave management tools with multiple leave policies based on contract type.

This allows the team to:

• Manage different holiday allowances
• Track staff absences
• Ensure leave requests are handled fairly and consistently

Everything is recorded within Shiftie, making it easier for managers to maintain accurate staffing levels.

A Flexible Staff Management System for Growing Cafés

For growing café businesses, managing rotas, labour costs, and staff availability can quickly become time-consuming. By using Shiftie across both locations, Coffee Corner Newport has simplified workforce management and gained better visibility over staffing and sales.

“Shiftie has become an essential part of how we operate,” Chris says. “From rotas to payroll and sales forecasting, everything is in one place, my team love how easy it is to check schedules, swap shifts when needed, request holidays, and stay updated without constant group-chat messages that we were using previously”.

Looking for Staff Scheduling Software for Your Café?

Whether you run a single coffee shop or multiple café locations, Shiftie’s staff scheduling software for cafés helps you manage rotas, track staff hours, control labour costs, and integrate sales data from your EPOS system.